At Khyati Online Mart, we strive to process and dispatch your orders as quickly as possible. We understand that sometimes you may need to change your mind, so we have outlined our cancellation process below.

1. How to Cancel an Order

You can cancel your order within 24 hours of placing it, or before it has been dispatched from our warehouse—whichever comes first.

• To request a cancellation, please email us immediately at khyativyas7878@gmail.com or message us on WhatsApp at +91 95499 09433.
• Please include your Order ID and the reason for cancellation in your message so we can process it swiftly.

2. Cancellation of Prepaid Orders

If you cancel a prepaid order within the allowed timeframe (before dispatch), we will process a full refund to your original method of payment. The refund may take 5 to 7 business days to reflect in your bank account, depending on your bank’s processing times.

5. Cancellations by Khyati Online Mart

Under certain circumstances, we may be forced to cancel an order from our end. This could happen due to:

• The product being out of stock or failing our pre-dispatch quality checks.
• Incomplete or unverified shipping addresses.
• Suspected fraudulent transactions.

If we cancel your order, our team will notify you immediately, and any prepaid amount will be refunded in full.